Returns & Exchanges

Returns

• You may return items within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags/packaging.

• Returns are not accepted for hats showing signs of wear, sweat, or damage.

Exchanges

• Need a different style or color? We offer free exchanges within 30 days.

• Exchanges are processed once your original item is received and inspected.

Refunds

• Refunds are issued to your original payment method once your return is approved.

• Please allow 3–5 business days for the refund to appear on your account.

• Shipping costs are non-refundable unless the item was defective or incorrect.

Defective or Incorrect Items

If you receive the wrong item or a product with a defect, contact us within 7 days at support@howellbrand.com. We’ll cover the return shipping and send you a replacement right away.

How to Start a Return

1. Email support@howellbrand.com with your order number.

2. Let us know if you’d like a refund or exchange.

3. We’ll provide return instructions and next steps.

Important Notes

• Customers are responsible for return shipping costs (unless defective/incorrect).

• Howell Brand is not liable for returns lost in transit without tracking.

• Gift cards and final sale items are not eligible for return.